Job completed for Port Plastics

Completion date: August 6, 2021

Location: Fort Worth, TX

Why did the customer contact us?

This customer needed us to help them integrate their Ring Central phones with a paging system.

Solutions provided:

We installed a SIP gateway paging solution that allowed their Ring Central phones to be able to page out to a traditional analog paging system. The customer wanted us to move one existing 5-watt Valcom paging horn and to add one new horn. We provided a Valcom VRCPA (Valcom Ring Central Paging Adapter) and programmed it with the customer-provided SIP information which allowed their page button to be utilized to page in the warehouse. The only issue we had was to convince the Ring Central admin to not use TLS1.2 when creating the SIP paging extension. With this option selected as "No" it would allow our VRCPA to work perfectly.

Here are the main things to check when setting up a Valcom Ring Central Paging Adapter:

- Set the paging mode to "Analog (SIP/FXO/FXS<>Analog output)

- Set SIP Trasport to Accept TCP+UDP, Originate TCP

-Make sure extension is set up with TLS1.2 as NO in the option.

- Under SIP Transport make sure the Register box is checked

Team members on this project:

Clint Polley, Jose Garcia