Job completed for The Arch Apartments

Completion date: August 31, 2021

Location: Denton, TX

Why did the customer contact us?

The Arch Apartments had recently had a lightning strike at their facility and it had damaged several ports on various switches throughout the complex and needed help with a port audit and switch replacement.

Solutions provided:

To get to a resolution on this trouble ticket we worked for them was a multi-step process. First, we had to do a port audit which involved patching in a laptop doing a continuous ping into every network switch port in each of ten network closets across the property. This involved checking about five hundred network ports. Once we discovered and documented the bad ports we submitted our findings to our customers and they would determine which switches we would be replacing. All in all, we replaced about 8 switches that had damaged network ports due to the power surge from the lightning storm.

Team members on this project:

Clint Polley, Seth Polley