Job completed for Maverick Place Apartments

Completion date: December 16, 2021

Location: Arlington, TX

Why did the customer contact us?

We were contacted to help troubleshoot a network switch issue at one of their apartment buildings.

Solutions provided:

We went on-site thinking this could possibly be a demarc extension issue. What we eventually discovered as the issue ended up being a pretty simple solution. Once we gained access to the network closet and located the switch that was no longer seen online by the network operations team we started looking at the uplink lights for the fiber jumpers to this switch and noticed that there were no lights which tell us this switch has not network access feeding it. The NOC decided to do the most basic troubleshooting step to possibly resolve the issue and that is to turn off the power or simply reboot the network switch. When the switch booted back up and stabilized we noticed the link lights are now on for our fiber uplinks which means the switch now has network access. So a simple reboot of the network switch resolved the issues for all the residents that utilized that network switch for that floor. We can't tell you how many repair tickets are resolved by just power-cycling the equipment. The resolution is not just sending anyone into your core network closet to start unplugging equipment but to partner with a company that knows networking and can be trusted with one of your most vulnerable systems.

Team members on this project:

Seth Polley