Job completed for Kids R Kids

Completion date: January 28, 2022

Location: Little Elm, TX

Why did the customer contact us?

We had been contacted by Kids R Kids in Little Elm to troubleshoot a network cable for a Wifi access point at their back playground area.

Solutions provided:

We went on-site and needed to not only find the cable but to make sure it was working. We used our Fluke DSX-5000 network cable tester and plugged the cable that was in the wifi access point on the playground area into our remote side of the tester. When we went to the data room we looked for network switch ports that were not lit up with link lights. After testing the third dormant port we heard our tester chime that it had a connection to the remote end of the tester. We discovered it was cable 12 and was shorted across blue and green. The tech replaced the male RJ 45 end on both ends of the cable and tested again with a passing result. The customer seemed very pleased with the identification of the cable but also of the repair.

Team members on this project:

Clint Polley