Job completed for Friendly Chevrolet

Completion date: January 27, 2022

Location: Dallas, TX

Why did the customer contact us?

Friendly Chevrolet called us to diagnose and repair a data cabling issue.

Solutions provided:

Friendly Chevrolet in Dallas, Texas, recently upgraded to a new high-speed IP phone system. After the upgrade, the phones in five offices weren't working. Having used Politon on other jobs, they called us to diagnose and repair the data cabling issue. To clarify, Ethernet has four pairs of wires. Computers use the orange and green pairs; typical IP phones add the brown pair; but the new high-speed IP phones use all four pairs, adding the blue pair. We isolated the cables going to the five offices and determined that the blue wires had not been terminated properly. After reinstalling the connections, the phones worked fine.

Team members on this project:

Clint Polley