Plano Phone System Repair – Troubleshooting Steps Every Business Owner Should Know

Step 1: Troubleshoot locally. The first step in Plano phone system repair troubleshooting is to make sure your system has power. Are there lights on the system? Does the electric outlet work? Did someone step on the power strip that the phone system is plugged into? 🙂

Step 2: Power Cycling. No, we are not talking about exercising! Look for the power cord or on/off switch if your system has one (many do not have a switch). If you know you have power to your system but your phones are still not working just find the power cord where it plugs into the wall. Pull the plug and wait 30 seconds. Then plug it back in. If you have a PRI T-1 for your phone lines wait another 5-10 minutes to allow the circuit to sync up to your equipment again before you determine if the system is still down. Seventy-Five percent of our Plano phone system repair troubleshooting calls can be resolved by a simple power cycle.

Step 3: Phone a Friend. Is the issue that I cannot call an internal extension or is it just when I try to make outbound calls? If I cannot call an internal extension from my phone after a power cycle I should call a company that specializes in phone system repair . If the problem is only when I try to call outbound then I should proceed to step 4.

Step 4: Did I pay my bill? Many times we step through this process with small business owners to find out they simply had forgotten to pay a bill, therefore, the phone company has shut off their service. Furthermore, if a quick call to the phone company proves our account is in good standing then I would move onto step 5.

Step 5: Call An Expert! We at Politon, Inc. are experts with over 20 years of experience in phone system installation and repair. Not only can we repair your IP or traditional PBX phone systems but we also install and repair copper and fiber network cabling, paging, overhead music and WiFi systems for your business.

Please visit our website for more information!

Thank you for reading!

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